Anti-Spam Policy | Card Genius
Last Updated: August 23rd, 2025
Website: https://www.cardgenius.co.in
Contact Email: ask@cardgenius.co.in
- Our Zero-Tolerance Policy Against Spam
At Card Genius (“we,” “us,” “our”), we are committed to providing valuable, solicited information about credit cards and financial products to our users in India. We have a strict zero-tolerance policy against spam. Spam is defined as unsolicited, bulk, or indiscriminate messages, typically sent for a commercial purpose.
We do not send spam emails, SMS, or WhatsApp messages. We fully endorse and comply with the requirements of the Telecom Commercial Communication Customer Preference Regulations (TCCCPR), 2018 set by the Telecom Regulatory Authority of India (TRAI) and the guidelines set forth in the Information Technology Act, 2000.
- How We Collect Your Information
We collect your email address and mobile number only through the following legitimate means:
- Directly from You: When you voluntarily subscribe to our newsletter, alerts, or updates on our website.
- Through Explicit Consent: You explicitly provide your contact information and opt-in to receive communications from us by checking a consent box. We never use pre-ticked boxes.
- Transactional Communications: When you create an account or use our services, we may require your contact information to send essential service-related information.
We do not purchase, rent, or harvest email addresses or phone number lists from third parties.
- What We Send and Why (The Purpose of Our Communications)
Every communication we send will clearly identify Card Genius as the sender and will include a valid physical postal address and contact information. As we operate solely online, our communications will use our website URL (cardgenius.co.in) and email address (ask@cardgenius.co.in) as our point of contact.
Our communications may include:
- Newsletters: Curated information on new credit card launches, promotional offers, and changes to reward programs.
- Personalized Alerts: Notifications about offers relevant to cards you have shown interest in.
- Service Announcements: Important information about changes to our terms, policies, or services.
- Response to inquiries: Replies to questions you have sent to our support email.
- Your Choice & Consent (Opt-In/Opt-Out)
- Subscription (Opt-In)
You will only receive marketing communications from us if you have explicitly provided your prior consent by opting-in. - Unsubscription (Opt-Out) – Every Email Contains an Unsubscribe Link
Every commercial email we send contains a clear and conspicuous explanation of how you can opt-out of receiving further communications from us. This is typically an “Unsubscribe” or “Update Preferences” link at the bottom of the email.
- For Emails: Clicking the unsubscribe link will instantly remove you from that specific mailing list. Processing may take up to 7 business days.
- For SMS: You can opt-out by replying “STOP” to the number from which you received the SMS. Your request will be processed immediately.
Upon receiving an unsubscribe request, we will action it promptly and will not send any further marketing communications after processing the request.
- How We Protect Your Information
Your contact information is stored securely on our servers and is never sold, traded, or shared with any third parties for their marketing purposes. It may be shared with trusted service providers (e.g., email delivery services like Mailchimp, SMS gateways) solely for the purpose of sending communications on our behalf. These partners are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than what we have contracted them for.
- Reporting Spam or Abuse
If you suspect that you have received an unsolicited email or SMS from someone pretending to be Card Genius or using our name fraudulently, please forward the entire message to us immediately at ask@cardgenius.co.in.
Please include the full headers of the email or the complete SMS details. We will investigate the matter thoroughly and take appropriate action, which may include legal measures against the violator.
- Policy Updates
We may update this Anti-Spam Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on our website at https://www.cardgenius.co.in/anti-spam-policy with a revised “Last Updated” date. We encourage you to review this page periodically.
- Contact Us
If you have any questions, concerns, or complaints regarding this Anti-Spam Policy or our communication practices, please contact us at:
Email: ask@cardgenius.co.in
We strive to acknowledge all queries within 48 hours.
